Refund policy
Return & Refund Policy
At Weekend Mint, most products are made to order. We want every customer to have a clear and fair shopping experience, so please review the product details, size chart, color selection, and shipping information carefully before placing your order.
Return Window
We accept eligible return requests within 15 days of delivery.
To qualify for a return, the item must be:
- unworn;
- unused;
- unwashed;
- unaltered; and
- in the same condition in which it was received.
To request a return, please contact us at support@weekendmint.com before sending any item back.
Returns sent without prior approval may not be accepted.
Wrong Size, Wrong Color, or Change of Mind
Customers are responsible for selecting the correct size, color, and product options before placing an order.
If you selected the wrong size, wrong color, or simply changed your mind, you may request a return within 15 days of delivery, provided the item meets the return conditions above.
For these non-defective returns:
- the customer is responsible for return shipping costs;
- original shipping charges, if any, are non-refundable;
- we do not provide free return labels unless required by applicable law.
We strongly recommend reviewing the size chart and all product options before completing checkout.
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- your order number;
- a brief description of the issue; and
- clear photos showing the problem.
If the issue is confirmed, we will provide an appropriate resolution, which may include:
- a free replacement; or
- a full or partial refund.
Customers will not be responsible for return shipping costs when the issue is caused by a production or fulfillment error.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully verify your:
- street address;
- apartment or unit number;
- city;
- state;
- ZIP code; and
- recipient name
before submitting your order.
If an order is delayed, returned, lost, or deemed undeliverable because the customer entered an incorrect or incomplete shipping address, Weekend Mint is not responsible for the resulting shipping loss.
In these cases:
- a refund is not guaranteed;
- free reshipment is not guaranteed;
- additional shipping or replacement costs may apply.
If you notice an address error after placing your order, contact us as soon as possible. We will attempt to update the address before production or shipment, but changes cannot be guaranteed once processing has begun.
Personalized or Customized Products
Personalized or customized products are not eligible for return due to:
- change of mind;
- wrong size selected by the customer;
- wrong color selected by the customer; or
- incorrect personalization information entered by the customer.
However, if a personalized or customized product arrives damaged, defective, misprinted, or different from the approved order details, please contact us within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- personalized or customized products;
- worn or used items;
- washed items;
- altered items;
- items damaged after delivery;
- items returned after the 15-day return window.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or product, you may return an eligible item according to this policy and place a new order.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for the funds to appear, depending on your bank or payment provider.
Order Cancellations
Because most products are made to order, production may begin shortly after an order is placed.
Cancellation requests may be submitted within 1 hour of placing an order. Because most products are made to order, cancellation cannot be guaranteed after this period or once production has begun.
If you need to cancel or correct an order, contact us as soon as possible at support@weekendmint.com.
If production has already started, we may be unable to cancel or modify the order.
Return Address
Please do not send products back to the address shown on the original shipping label unless we specifically instruct you to do so.
After your return request is approved, we will provide the correct return address and return instructions.
Contact
For return, refund, or order questions:
Weekend Mint
support@weekendmint.com